Category: Thoughts on Support

Expert customer support help, event planning, and CX team coaching.

A Perfectionist’s Guide to Fighting Perfectionism

Perfectionism is an odd trait. On the surface, it sounds like such a positive thing – who wouldn’t want to be a little obsessive about perfection? Why wouldn’t it be a positive trait to be focused on making sure every element of a thing ends up just right? Unfortunately, perfectionism is usually a pitfall, and almost…
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January 6, 2015 0

3 customer support lessons from Taylor Swift

If you have ears, you’ve been privy to Taylor Swift’s deepest heartfelt revelations while wandering the aisle of your local CVS. Or maybe it was the food court in the mall where you first heard something way too personal set to a beat and repeated over and over and over and over. Regardless of your stance…
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November 25, 2014 0

We’re not sorry for the inconvenience

Here’s some fun facts about being at Disneyland: It’s a total leisure activity, but still costs a lot of your time If you’re there, you’ve paid a minimum of $80 to get through the door and you’re expecting something amazing for that price If a ride breaks down when you’re standing in line, it’s really…
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November 19, 2014 0