Category: Thoughts on Support

Expert customer support help, event planning, and CX team coaching.

Hypothetical Apologies pt. 2: Old-Fashioned Apologies

My one-year-old nephew is just starting to talk, and it’s awesome. He talks to you, but finding that bridge between what he’s saying and what he means always requires a certain special blend of translation and intuition. “Malh,” he says, and it’s pretty obvious that he’s looking for milk. “Gaaihnn” is my name. And “ayaaa,”…
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April 9, 2014 0

Hypothetical Apologies and Pizza Dreams

Consider the following purely hypothetical scenario: It’s 3:21 am and you’re sleeping soundly, snoring a little as your body warms itself with the slow but sure metabolization of the deep-dish pizza you ate only a mere 6 hours ago. You’re probably dreaming, and your dreams are probably about more pizza. Suddenly, those dreams are shattered…
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April 2, 2014 0

Share the Love!

When you work in support, you’re all too familiar with customers who are upset, have complaints, or are even mean-spirited. You know how great it feels when customers compliment your work or give praises for your product? I know, me too! So why not take a moment today to let the support team of your…
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February 14, 2014 0