Category: Thoughts on Support

Expert customer support help, event planning, and CX team coaching.

Prioritizing Your Inbox

Starting the day with a messy inbox is every entrepreneur’s nightmare. Learning how to prioritize your customer support requests will not only make you more organized, it will also make you a better product manager. When you know what customers are asking of you and requesting of your app, you’ll automatically prioritize new features and…
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May 23, 2013 0

Seeing the Same Questions Over and Over? Here’s How To Stop the Insanity.

If you’re buried in support emails from customers, stop and think about why they’re asking so many questions. Chances are, they’re asking you via email because they can’t find the answers themselves. Wouldn’t it be great to live in a world where our product explained itself, and if a customer was confused they could find…
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April 10, 2013 0

Customer Service Spotlight: Rewinery

Have you ever had to buy wine for a party of 230 people? If you haven’t, here’s some things to consider: How many drinks will each person have in the course of 3 hours? How many bottles do you need? Where will you get 230 wine glasses? And seriously: Who’s going to wash those glasses…
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October 31, 2012 0