Category: Uncategorized

Expert customer support help, event planning, and CX team coaching.

UserConf’s kind of town!

For the first time ever, UserConf is coming to Chicago!! Chicago is my town, so I just had to put together a quick reference list of all the places first timers must check out! The Cubs play the Cardinals Sat & Sun! StubHub some tickets and head to 100-year old Wrigley Field for an Old…
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April 18, 2014 0

GrubHub does “checking in” so good!

I’ve known GrubHub to manage customer support fast and friendly during my ordering process. However, I HAD to share this “checking-in” email that I received from them recently. I’ll let the copy speak for itself on why I found it sharable! Hopefully you get a little chuckle from it too. The only thing they could…
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September 16, 2013 0

Ignore startup failure stats

I loved seeing this in my Twitter stream seconds after I published this post about failure: Those who never fail find it difficult to cope with challenging situations outside of their comfort zone when these eventually arise. A failure today may teach a person to cope more successfully with similar situations in the future.  

August 28, 2013 0