Good conversation is one of the most important elements of customer support. We should know – the CoSupport team really, really loves to talk (see our snapshots from our chats for proof). But conversation isn’t just good for customers or for teams, it’s also probably the best tool we have for learning, innovating, and sharing new ideas.…
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Many, many years ago, before CoSupport was a twinkle in my eye, I met my friend Mathew Patterson at SXSW. At the time I was doing customer support for a web company that didn’t care about customer support, and Mathew was all the way across the world running support for a company that was figuring…
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I can’t believe it, but our first book is finally on the shelves! After 4 months of writing, editing, formatting, printing, proofing and re-doing all those things a hundred times, I thought I’d share some behind the scenes thoughts on what it’s like publishing a book on your own. A few weeks ago it was…
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