Category: CoSupport News

Expert customer support help, event planning, and CX team coaching.

Announcing: The Customer Support Handbook!

When we started CoSupport in January of 2011, who would have thought we’d be here almost three years later, leading the charge to get the importance of customer support in the spotlight! Here’s a few things we’re really proud of accomplishing in the last few years: Sarah’s spoken at over 20 conferences, including LessConf, MicroConf, Digital…
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November 20, 2013 0

3 Reasons Why You Can’t Miss Our Customer Service Breakfast

On Friday, November 16, we are teaming up with our friends at UserVoice to host the Chicago Customer Service Breakfast at Next Door Chicago. The Customer Service Breakfast is a monthly breakfast discussion for those in the customer service community. The format is simple: a conversation between peers over coffee and breakfast. It’s an opportunity to…
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November 5, 2012 0

#UserConf Recap

Last week we teamed up with our friends at UserVoice to host UserConf in San Francisco. Over 200 customer support specialists from around the country [and the globe!] put their support tickets on hold for the day and learned from some of the best customer service professionals out there.

October 18, 2012 0