Category: CoSupport News

Expert customer support help, event planning, and CX team coaching.

Surprise! Here’s good support!

I’m sort of geeking out over a great customer experience I had this past weekend, but mostly because the great experience was on American Airlines. When I talk at conferences and people ask me for examples of bad support, my party line has always been, “Look at the Twitter account for any airline.” But after…
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July 17, 2012 0

Congrats to our customers: Readability, Cocoabox and TestFlight!

This has been a huge week for three of our awesome CoSupport customers, and we are so proud of them all! Cocoabox, the makers of Penultimate and one of our very first customers, was honored to be named theĀ #4 best-selling iPad app of all time. Of all time!! We are just so proud to have…
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March 6, 2012 0

Sarah’s talk on Customer Support at LessConf 2011

Check out Sarah’s talk at LessConf 2011! She talks about the difference between customer service and support.

February 29, 2012 0