Category: Thoughts on Support

Expert customer support help, event planning, and CX team coaching.

Hey Brands, stop ruining my Pinterest.

A month or so ago I had the amazing pleasure to moderate a panel at Digital Summit in Atlanta, with a few awesome leaders in the field of digital marketing. We played a fun game on stage akin to “defending your life” where I asked the panelists to explain to me why it’s acceptable for…
Read more


June 11, 2012 0

Screw your competition. Build the better product.

At a conference recently I told the crowd, “Don’t be afraid to give away your ideas. No one is going to steal them.” A few people asked me to elaborate on that, so I said, “You’re not going to make money having one of the only idea. You’ll make money by executing the most elegant…
Read more


June 11, 2012 0